Frequently Asked Questions

Why would my order payment be declined?

There are usually three main reasons why a credit card order would be declined on the KJ site.

  • The first would be insufficient credit limit on your card
  • The second is possibly that the CVV code on your card is hard to read and the digits entered were not correct
  • The third is that your card has a different billing address than the shipping address and it was not edited during the ordering process

What can I do if my Paypal payment is declined?

There are a number of reasons it may decline your Paypal account. For further answers concerning your Paypal account it would be best to contact a Paypal representative.